Shipping & Delivery Policy
This Shipping & Delivery Policy outlines how ProDisplay Systems GmbH processes, ships, and delivers products and display solutions to customers worldwide.
1. Delivery Regions
We supply products and custom display solutions throughout Germany, Europe, and selected international markets.
Delivery availability may vary depending on the product type, destination country, and project requirements.
2. Delivery Times
Delivery times vary depending on the product and order volume.
- Standard products: typically 2–6 weeks
- Custom products: typically 4–16 weeks
- Project-specific solutions: according to agreed project schedule
Delivery dates are estimates unless explicitly confirmed in writing.
3. Shipping Costs
Shipping costs are calculated based on product size, weight, destination, and transport method.
Shipping charges will be confirmed during the quotation or order confirmation process.
4. International Deliveries
International customers may be responsible for customs duties, import taxes, local VAT, clearance fees, and other government charges applicable in the destination country.
These costs are not included unless expressly stated otherwise.
5. Delivery Inspection
Customers must inspect all deliveries immediately upon receipt.
Any visible transport damage, shortages, or packaging defects should be reported to the carrier and ProDisplay Systems GmbH within 48 hours of delivery.
6. Delayed Deliveries
Delivery delays caused by suppliers, customs authorities, transport providers, force majeure events, or circumstances beyond our control shall not constitute grounds for compensation.
7. Installation Services
Unless expressly agreed in writing, deliveries do not include installation, commissioning, electrical work, network integration, or project management services.
8. Contact
ProDisplay Systems GmbH
Marlene-Dietrich-Str. 5
89231 Neu-Ulm
Germany
Email: displayconsulting@pixeldisplays.com
Telephone: +49 171 3557461
Last Updated: June 2026
