Warranty Policy
ProDisplay Systems GmbH is committed to supplying high-quality display products and professional display solutions. This Warranty Policy outlines the coverage and limitations applicable to our products.
1. Warranty Coverage
Unless otherwise agreed in writing, products supplied by ProDisplay Systems GmbH are covered by a standard warranty against manufacturing defects in materials and workmanship.
Warranty periods may vary depending on product category and project requirements.
2. Warranty Period
The applicable warranty period will be specified in the quotation, order confirmation, product documentation, or separate warranty agreement.
If no specific warranty period is stated, statutory warranty provisions shall apply.
3. Warranty Claims
Customers must notify ProDisplay Systems GmbH promptly upon discovery of a defect.
The following information may be required:
- Product serial number
- Proof of purchase
- Description of the fault
- Photographs or videos where applicable
- Installation and operating information
4. Warranty Remedies
At our discretion, valid warranty claims may be resolved through:
- Repair
- Replacement parts
- Product replacement
- Technical support assistance
The chosen remedy shall satisfy our warranty obligations.
5. Exclusions
The warranty does not cover:
- Improper installation
- Unauthorised modifications
- Incorrect operation
- Power surges or electrical faults
- Accidental damage
- Water ingress caused by improper installation
- Environmental damage
- Normal wear and tear
- Third-party equipment failures
6. Custom Projects
For custom display developments and project-specific solutions, warranty terms may be separately defined within the project contract.
7. Limitation of Liability
Warranty coverage is limited to repair, replacement, or correction of defects.
ProDisplay Systems GmbH shall not be liable for indirect losses, business interruption, loss of profits, loss of data, or consequential damages except where required by law.
8. Contact Support
ProDisplay Systems GmbH
Marlene-Dietrich-Str. 5
89231 Neu-Ulm
Germany
Email: displayconsulting@pixeldisplays.com
Telephone: +49 171 3557461
Last Updated: June 2026
