Returns & Refund Policy
This Returns & Refund Policy explains the conditions under which products supplied by ProDisplay Systems GmbH may be returned and refunded.
1. Standard Products
Returns of standard catalogue products may be accepted subject to prior written approval.
Returned products must:
- Be unused and in original condition
- Be returned in original packaging
- Include all accessories and documentation
- Be returned within 14 days of delivery unless otherwise agreed
2. Custom Products
Custom-manufactured products, bespoke display solutions, modified products, project-specific developments, and made-to-order items cannot be cancelled, returned, or refunded once production has commenced.
3. Non-Returnable Items
The following items are generally excluded from returns:
- Custom display solutions
- Special-order products
- Configured systems
- Software licences
- Downloaded digital content
- Products damaged through misuse
4. Defective Products
If a product is defective upon delivery or develops a fault covered by warranty, customers should contact our support team immediately.
We may request photographs, technical information, testing results, or return of the product for inspection.
5. Refund Processing
Approved refunds will be processed using the original payment method where possible.
Refunds may take up to 14 business days after approval and receipt of returned goods.
6. Return Authorisation
No products may be returned without prior authorisation from ProDisplay Systems GmbH.
Customers must obtain written return instructions before shipping any goods.
7. Contact
ProDisplay Systems GmbH
Marlene-Dietrich-Str. 5
89231 Neu-Ulm
Germany
Email: displayconsulting@pixeldisplays.com
Telephone: +49 171 3557461
Last Updated: June 2026
